WeThera - Frequently Asked Questions

General questions

Do you ship worldwide?

We ship to most countries around the globe. To check whether we ship to your country or not, simply add products to your cart, visit the checkout page, and see if your country is displayed in the country selector.

Is shipping free?

Shipping is free for most countries. To check whether shipping is free to your country, simply add products to your cart, fill in your address at checkout, and right afterward you'll see whether shipping is free or not for your country.

What is your return / refund policy?

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return and apply for a refund.

Are returns free?

Yes! Returns are free of charge.

How long is your shipping times?

Orders to Europe and Asia generally take 10 - 12 business days for delivery.

Orders to the USA typically take 5 - 12 business days for delivery.

For some countries, the delivery will take longer. Please refer to the shipping times displayed on the checkout page for accurate delivery times to your country.

Where can I track my order?

Easily paste the tracking number you received with your order into the most powerful and inclusive package tracking platform, https://www.17track.net/en , to instantly track your order.

Otherwise, you can contact us and we'll track your order and provide you with its status.

Questions about RayJuvenate Wand

Do you guarantee positive results with RayJuvenate?

Yes, we do! We encourage you to try it for at least 2 weeks and see the difference for yourself. If for any reason you don't like it (which doesn't happen often) you can request a free return within 90 days of receiving it.

How long is the warranty for it?

Every order of RayJuvenate Wand comes with a 1-year warranty.

How long is the charging time?

2 hours.

What is the Red light wavelength in RayJuvenate?

620-640 nm, 6 LED's

How hot does RayJuvenate get during use?

RayJuvenate heats up to 42 - 44°C, which is very soothing for the skin. It doesn't generate enough heat to cause burns.

How often should I use it?

We recommend using it for 5 minutes a day for 3 - 5 times a week.

Is red light therapy safe?

Red light therapy is generally considered safe for everybody and for all skin types. For more information about who shouldn't use RayJuvenate, please refer to the Contraindications tab below.

Does it help with wrinkles?

Oh absolutely! Haven't you checked the Before and After results shown in RayJuvenate Wand page? It can help reduce the appearance of fine lines and wrinkles substantially in just 2 weeks. Use it for longer, and you'll have greater results.

Does it help with dark spots?

Yes! See the Before and After pictures displayed in RayJuvenate Wand page. It definitely can help improve the appearance of dark spots on face.

Can it help with acne? 

Yes it can! Red light therapy is shown to improve the appearance of acne and acne scars. However, it doesn't cure it or removes it entirely, but substantially reduces its appearance.

Can you travel with it?

Yes! RayJuvenate Wand is travel friendly.


The RayJuvenate Wand

Please note that WeThera's RayJuvenate Wand with Red Light Therapy should not be used in the following areas:

• Breast area

• Larynx/Throat

• Chest

• Groin area

• Eyelids

• Under brow bone

Furthermore, WeThera's RayJuvenate Wand with Red Light Therapy should not be used by individuals who fall into the following categories:

• People under the age of 18

• Pregnant Women

• People subject to seizures

• People with cancer/tumors

• People with a cardiac pacemaker

• People with implanted defibrillators/stimulators

• People with electronic implanted devices

If you have any medical concerns, illnesses, medical conditions such as epilepsy or seizures, or have recently undergone facial surgery, please consult your doctor before using the RayJuvenate Wand.

Please be aware that electronic monitoring equipment (such as ECG monitors and alarms) may not operate properly when the RayJuvenate Wand is in use. Additionally, the RayJuvenate Wand should only be used over healthy, intact skin.

Avoid applying stimulation over or in proximity to cancerous lesions, swollen or infected areas, or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.).

Please note that WeThera's RayJuvenate Wand with Red Light Therapy is not designed to activate when in contact with facial hair. We recommend shaving before use as hair can interfere with the conductivity of the wand. The facial area under a beard or mustache cannot be treated.

Potential adverse reactions may include skin irritation or redness. The Solawave Wand is for adult use only and should be kept out of reach of children.

Avoid applying stimulation across your chest, as introducing electrical current into the chest may cause rhythm disturbances in your heart, which could be lethal.


WeThera's RayJuvenate Wand with Red Light Therapy is designed for cosmetic use only and intended for individuals in good health.

A slight tingling sensation may occur during use, and there may be a perception of flashing lights due to optic nerve stimulation. If you experience constant flashing lights or notice this condition without the use of your RayJuvenate Wand, please consult your doctor.

We strongly recommend reviewing the user manual that comes with RayJuvenate Wand before using it.

• Caution should be exercised for patients with suspected or diagnosed heart problems.

• Caution should be exercised for patients with suspected or diagnosed epilepsy.

• Caution should be exercised if you have a tendency to hemorrhage following acute trauma, or when using the RayJuvenate Wand over areas of the skin that lack normal sensation.

If you experience skin irritation or hypersensitivity due to the electrical stimulation or conductive medium using a conductive medium may help reduce irritation.

The RayJuvenate Wand should not be used while driving, operating machinery, or during any activity where involuntary muscle contractions may put the user at risk of injury.

If you have suspected or diagnosed heart disease, please follow the precautions recommended by your physician.

Consult with your physician before using the device after a recent surgical procedure.

Adverse Reactions:

If you experience persistent headaches or other painful sensations during or following the use of the RayJuvenate Wand, please discontinue use and consult with your physician.

Important note:

This device is intended for cosmetic use on the face only. Misuse, application to other body areas, connection to improper voltage sources, dirty conductive solution, or any other improper applications are not the responsibility of WeThera or it's affiliates.

Business inquiries

Do you offer wholesale?

Yes! If you're interested in purchasing a large amount of any of our products, contact us and we'll provide you with the appropriate pricing.

Can I become an affiliate and earn commissions?

Yes, we recently started accepting affiliates. Contact us and we'll provide you with accurate information.

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